Refund Policy

UnstuQ LLC ("UnstuQ," "we," or "us") wants you to be happy with your subscription. This Refund Policy explains when and how refunds are issued for our paid plans, including individual Pro and Couple Pro subscriptions and business listing subscriptions.

UnstuQ offers the following paid subscription plans, billed on a recurring basis through Stripe:

• Pro — individual monthly or annual subscription
• Couple Pro — relationship-level monthly or annual subscription covering two partners
• Business Listings — monthly recurring subscription for featured or premium business listings

We offer refunds under the following circumstances:

• Within 7 days of first purchase: If you are not satisfied with your subscription, you may request a full refund within 7 days of your initial purchase, provided you have not already received a refund for the same subscription in the past.
• Accidental or duplicate charges: If you are charged in error or charged more than once for the same subscription period, we will refund the erroneous charge in full.
• Service unavailability: If a significant service outage prevents you from using the core features of your subscription for an extended period, we may issue a prorated refund or service credit at our discretion.

The following are generally not eligible for a refund:

• Renewal charges after the 7-day initial purchase window, unless the renewal was caused by a platform error
• Partial-month or partial-year usage after the refund window has closed
• Subscriptions purchased using a promotional coupon code that has already been fully redeemed
• Business listing subscriptions where the listing has been actively published and receiving impressions

To request a refund, please contact us with the following information:

• Your account email address
• The subscription plan and charge date
• The reason for your refund request

You may submit refund requests by:

• Email: support@unstuq.com
• Phone: 801-801-9598
• Online: Use the Contact Us page and select "Billing" as the category

Approved refunds will be processed back to the original payment method within 5–10 business days. The timing of the credit appearing on your statement depends on your bank or card issuer and may take additional time.

You can cancel your subscription at any time from your Account settings or by contacting us. Cancellation stops future renewal charges but does not automatically issue a refund for the current billing period unless the request falls within the refund eligibility window above.

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. We are committed to resolving billing concerns promptly and fairly.

Questions about this Refund Policy or a specific refund request can be directed to support@unstuq.com or 801-801-9598.